So you’ve been granted access to a PC remotely but the option to ‘Connect to a Computer’ doesn’t appear when you visit your company’s Remote Web Workplace? Follow this quick guide to easily resolve this on various Microsoft Windows operating systems.

Firstly, it’s very important that you are using Internet Explorer. Unfortunately whilst you can access email and other functions on the Remote Web Workplace in other browsers such as Google Chrome and Mozilla Firefox, the ‘Connect to a Computer’ option relies on Internet Explorer.

Once you have confirmed you are using Internet Explorer and the option is still not available, there is one more step. Visit the login page of your company’s Remote Web Workplace where you are prompted for your logon details. Click on the cog icon in the top right hand corner of Internet Explorer and select ‘Compatibility View Settings’. In the top box of the new window, add the URL of your company’s Remote Web Workplace, for example and click ‘Add’.

You should now be able to log on as normal and see the ‘Connect to a Computer’ option. There are further steps to connect such as installing an ActiveX component but now that the option is there this should be straight forward, if you still experience issues then please give us a call.

Article by Andrew Hampton on 16th March 2015