IT-OK has now been acquired by Acronyms for business IT support

The release of iOS 11 in September 2017 brings many new changes to the Apple operating system. One of the changes includes an updated method for adding an email account. This guide will detail the steps required to add an Exchange email account to Apple’s latest iOS version 11.

  1. Tap Settings
  2. Tap Accounts and Passwords

    This step is the main difference between iOS 11 and its predecessors. A device with iOS 10 or below won’t have Accounts and Passwords, instead it will have a Mail Contacts and Calendars menu; if this is the case please follow our older guide here.

    3. Tap Add Account
    4. Tap Exchange
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    5. Enter your email address and your password that you use to login to your organisation’s network / computer with. Description can be changed to company name, making it easier to identify if you have a personal account already set up on the phone.
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    6. Tap Sign In, the app will then attempt to Autodiscover the server settings required to connect to your email account, if not then it will return to Configure Manually, and will ask for settings such as the Server Address.

    If you don’t already know the server address it can be found in Microsoft Outlook on your computer / laptop at work. This can be found by opening Microsoft Outlook > File > Account Information. the address will be under Access this account on the web. An Example would be To enter this address you will need to enter only removing the https:// and owa

    7. Entering the server address should verify the account and bring you to the option of what you would like to sync from your work account to your phone. You may wish to sync mail only. Tap Save.

Please allow up to 1 hour for email to be synced to your phone, you may notice that some older emails in folders are missing during this time, but will appear once fully synced.

Article by Andrew Hampton on 2nd March 2019