IT support for business



Latest developments, insight, tips and tricks for a more streamlined business.



IT Apprentice at work

Apprenticeship Opportunity for our IT Team

If you have a desire to start a career in IT and have a passion for technology, then kick start your future with IT-OK. Following on from previous successful schemes we are hiring once again for a new apprentice recruit for our IT team. We are seeking a motivated individual with real enthusiasm for the

Article by Andrew Hampton on 11th September 2018
Website design planning

GDPR guide for businesses: Are you ready for the changes to data protection laws?

There’s some big changes coming to the world of data protection in the form of the new General Data Protection Regulation (GDPR), which comes into effect on May 25th. For those of you who are unaware, GDPR is an update and revision to our existing data protection laws. In real terms it is a major

Article by Andrew Hampton on 27th February 2018

Setting Up Exchange Email Account, Contacts & Calendar on iOS 11

The release of iOS 11 in September 2017 brings many new changes to the Apple operating system. One of the changes includes an updated method for adding an email account. This guide will detail the steps required to add an Exchange email account to Apple’s latest iOS version 11. Tap Settings Tap Accounts and Passwords

Article by Nathan Best on 12th December 2017

How to: Add Automatic Reply to Shared Mailbox in Office 365

This isn’t obvious as it’s not possible to do within the desktop Outlook client for a shared mailbox, the option just isn’t there for managing any shared mailbox that your Outlook client automatically adds. To work around this, it’s possible to set an Automatic Reply within webmail for the shared mailbox. Firstly, logon to Office

Article by Dan Avery on 7th June 2017

Web hosting firms apologise after power outage sees sites go off-line

Web hosting firms and have apologised to customers after a power cut at their UK data centre caused dozens of websites to go offline today. The company’s back-up power systems also failed to work properly, they admitted. The power outage affected customers the length and breadth of the UK – and beyond –

Article by Dan Avery on 15th November 2016

Securing your online identity

Around a quarter of all PCs are at risk of a malicious virus attack, by not running the latest security software updates. This could lead to data loss, or a user’s information being stolen. Computer viruses are a big contributor to identity fraud, there are around 4 million cases of identity fraud in the UK

Article by Nathan Best on 6th May 2016
Nathan Best ITOK Apprentice

IT-OK welcomes new apprentice Nathan to the team

Following our recent acquisition of Quaytech and relocation to our new office space, IT-OK extends a warm welcome to Nathan Best. Nathan joins our tech team as an Apprentice and will be learning vital front line support skills from the ground up. Having recently graduated from Cornwall College with outstanding full-marks Nathan brings plenty of

Article by Dan Avery on 7th September 2015
Summerleaze, St Ingunger Country Offices

We’ve moved – Summerleaze, our new country office space

Throughout the past couple of weeks our team has burnt the midnight oil painting, scraping, cabling and preparing our new country office space in readiness for our re-location. Finally we’ve packed up our desks and with some sadness have left our home of nearly 10 years at Victoria Offices in Roche to embark on our

Article by Ian Chambers on 31st August 2015
IT and Web Design Apprenticeships in Cornwall

Looking for a career in IT or Website Design?

Are you looking for an exciting opportunity to train as an apprentice for an established IT and web development company in Cornwall? We are seeking a highly motivated individuals with real drive and ambition to join our growing IT support and website development teams. We’re looking for those who are intuitive, enjoy a challenge and

Article by Andrew Hampton on 1st June 2015
Person using mobile responsive website on smart phone

Google’s search changes will promote mobile-friendly websites

BUSINESS owners could find they get less traffic to their websites after Google began penalising those who don’t have a mobile or responsive version of their site. Google brought in the change to their algorithm on April 21st this year which means that a website may appear lower in their rankings if a company doesn’t

Article by Andrew Hampton on 6th May 2015

Expansion for IT-OK as it takes on Quaytech Computer Services contracts.

IT-OK limited has taken over service agreements from Quaytech Computer Services, in what will be a major expansion for the support division of the business. Quaytech, which has an office in Newquay has now ceased trading after 10 years – and its owner chose IT-OK to take on its contracts after the firm demonstrated excellence

Article by Ian Chambers on 1st April 2015

‘Connect to a Computer’ option missing in Remote Web Workplace

So you’ve been granted access to a PC remotely but the option to ‘Connect to a Computer’ doesn’t appear when you visit your company’s Remote Web Workplace? Follow this quick guide to easily resolve this on various Microsoft Windows operating systems. Firstly, it’s very important that you are using Internet Explorer. Unfortunately whilst you can

Article by Dan Avery on 16th March 2015
IT Support Iphone Setup 4

Setting Up Exchange Mail, Contacts & Calendar on an iPhone

This Blog Post should give you an easy to follow guide on how to set up an Exchange ActiveSync account on your iPhone or iPad. Tap Settings Tap Mail, Contacts, Calendars Tap Add Account Tap Exchange Enter your email address and your password that you use to login to your organisations network / computer with.

Article by Dan Avery on 5th November 2014

What is Windows 10?

Two years ago Microsoft launched Windows 8. The response to which was varied, but the majority of businesses chose to stick with Windows 7. This was mostly because of the lack of the ever-familiar start menu. Some people also criticised Windows 8 for being too focused on the tablet user’s experience and neglecting the needs

Article by Dan Avery on 16th October 2014

Share a Calendar from an Exchange or Office 365 Email Account

I am often asked by our support customers how to share a calendar from their Exchange or Office 365 email account in Outlook with other users within their business. The process is straight forward and can be acheived by following the guide below: Open Outlook Select Calendar Right Click on “Calendar”, then click on “Share”

Article by Dan Avery on 16th September 2014

I like my Surface Pro

Over the last 3 months I have been a proud owner of a Surface Pro. Prior to this I had my work life covered with a Iphone/Laptop and home life was a Macbook/Ipad. Whilst l love technology I can safely say that I have never had a preference of which is best Apple or Microsoft.

Article by Ian Chambers on 15th September 2014
Website design planning

What’s involved with building a new website

If your business is considering its first website or update of or your existing company website then you may find yourself among the many who set off on the venture just not knowing what is involved with building a new website. So many of our first meetings with businesses often center around some fundamental basics

Article by Andrew Hampton on 2nd September 2014

Brand New IT Support Cornwall

All too often I see businesses that are slowed down by their tech and lose both time and money trying to fix recurring problems. Technology should support a business’ day to day operations, not be a liability. It should help you to be more productive and allow your team to work flexibly. IT-OK have been

Article by Dan Avery on 13th August 2014

Blogging Basics for Small Businesses

After recently completing an overhaul of our own website design, I produced a blogging basics document for our own internal team, with a small bit of re-working I thought it might be nice to share here for other small businesses also … Content is KING! – Create a content strategy for your blog Fortunately, or

Article by Andrew Hampton on 21st July 2014

Office 365 or Google Docs

I remember that it was only around 5 years ago that the idea of having your business hosted in the cloud was too expensive for most businesses to even consider. Gmail was in its infancy and Office 365 was not born and the providers that did offer Exchange hosting in the cloud were expensive. On

Article by Ian Chambers on 7th July 2014


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